Empathetic definition: relating to or characterized by empathy, the psychological identification with the emotions, thoughts, or attitudes of others. See examples of EMPATHETIC used in a sentence. To use empathy, you need to stay away from the word, “understand.” Many times I’ve heard customers yell because we don’t understand. We may have been in their shoes, but no two situations are the same. The best way to help calm a customer down from an extreme emotional high (positive or negative), is to appropriately use empathy. Not empathize (with somebody/something) to understand another person’s feelings and experiences, especially because you have been in a similar situation A glamorous 20-year-old stylist is unlikely to empathize with a working mother of three. Empathy. I believe that many skills can be learned, but empathy is usually NOT one of them. I believe that many skills can be learned, but empathy is usually NOT one of them. The ability to see a situation from someone else's viewpoint is one of the most valuable attributes in the workplace, yet it's rarely listed as a job requirement. 20 empathy statements for customer service. “Thank you for bringing this to our attention”. “Thank you for taking the time to drop us a line”. “I’m sorry you went through this”. “I’m sorry you’re facing this issue”. “I understand how you feel”. “I would do the same if I were in your position too”. “Your anger 2) The label and acknowledge. This one is your go-to phrase. It labels your child’s emotion and connects it to whatever is going on. Use your child’s comments, , facial expression, and tone of Use descriptive language: When incorporating the phrase into a sentence, it is essential to use descriptive language to paint a vivid picture of the emotional state. Consider using adjectives that evoke a sense of intensity, such as "overwhelming," "profound," or "intense." How to use empathy in a sentence. Sympathy vs. Empathy What is the difference between empathy and compassion? the action of understanding, being aware of, being sensitive to, and vicariously experiencing the feelings, thoughts, and experience of another; … Listen with empathy: Consider how the other person may be feeling, and listen for the specific words that they use to describe it. Remember that people can have different reactions to the same To summarize sympathy vs. empathy. vs. compassion: Sympathy is acknowledging another’s emotions, empathy is understanding and sharing another’s feelings and perspectives, and compassion is a deep concern for others’ well-being, resulting in action to alleviate their difficulties or suffering. Expert Proofreading Services rEIMcGW.